Refund policy

Refund Policy

We want you to feel confident when ordering from NILS. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.

To start a return, contact us at support@nilsworks.com with your order number and reason for return. We’ll guide you through the next steps.

 

Damaged or Faulty Items

If your item arrives damaged or not working as expected, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A short description of the issue
  • Clear photos or a video

We’ll review it quickly and arrange a replacement or refund where appropriate.


Exchanges

If you received the wrong item or there’s an issue with your order, we’ll make it right. Just reach out and we’ll sort it.


Non-Returnable Situations

We do not accept returns for:

  • Change of mind
  • Incorrect use or damage caused after delivery
  • Items not returned in original condition
  • Orders with incorrect shipping details provided by the customer
  • Sale items or gift cards (if applicable)


Incorrect Address

Please double-check your shipping details before placing your order. We’re not responsible for orders delivered to incorrectly entered addresses.

Returned or undeliverable packages due to address errors are not eligible for refunds.


Lost or Stolen Packages

Once your order is marked as delivered by the shipping carrier, responsibility passes to the recipient.

If you believe your package has been lost or stolen, we recommend contacting the carrier directly. Of course, we’ll still do our best to assist where possible.


Refunds

If your return is approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.