Shipping policy
Shipping Policy
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been shipped, you will receive a second notification with tracking details.
We offer free worldwide shipping. (Some remote regions or countries may be excluded.)
Estimated Delivery Times
- United Kingdom: 5–10 business days
- United States: 5–10 business days
- Europe & International: 5–10 business days
Please note that delivery times are estimates and may vary slightly due to customs, carrier delays, or high demand periods.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor your delivery at any time.
Please allow up to 48 hours for tracking information to update after shipment.
If you have not received your order within 3 days after the expected delivery window, please contact us at support@nilsworks.com with your name and order number, and we’ll be happy to assist you.
Pre-Orders
In some cases, items may be available for pre-order due to high demand. The estimated shipping or delivery date will always be clearly stated on the product page.
If your pre-order has not arrived within 3 days after the stated delivery timeframe, please contact us at support@nilsworks.com with your order details, and we will investigate the issue promptly.